BUYER PROTECTION

ALL OF YOUR PURCHASES ARE 100% PROTECTED.

MONEY-BACK GURANTEE

Smilearrow.com promises you a full refund if the product you received would not match the description, or if your item were not delivered within the Buyer Protection period*. You’ll get a refund within 15 days of your claim.

This money-back guarantee is an addition to your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. This guarantee does not limit your rights as a consumer in any way.

You may read the Terms and Conditions here.

*Delivery period will be different for different countries/regions, and/or different kind of products. However, the maximum period for a purchase order to be completed is 30 days.

THE PROCESS

1. CONTACT THE SELLER

The first step for you would be contacting the seller to find a suitable solution. You may contact the seller from the Store Page, or find the contact details from the Order Receipt.

2. APPLY FOR A REFUND

If you cannot reach to a logical solution by contacting the seller, apply for a “refund” from your Account section (My Account) within 15 days following the delivery of your order.

3. GET YOUR MONEY BACK

Most sellers will return your money in 15 days. If it is not resolved, you can contact Smile Arrow from the Conflict Resolution Center to escalate your dispute.

FREE RETURN

Please be noted that to get a full refund, you may have to return the product to the seller (if the order is already delivered to your address). The seller will let you know about how to return the product to a return address. By default, all of our sellers offer ‘Free Return’ service. However, some sellers may not offer Free Return Service for some products. If a product does not cover a Free Return, it will be mentioned on the product detail page. With ‘Free Return’ service, you get 15 days (on top of the on-time delivery date) to decide whether you want to keep or return the product for any reason, as long as they are unused, and in their original condition.